Return policy

You have the right to cancel your order up to thirty (30) days after receipt without stating a reason. After cancellation, you have an additional thirty (30) days to return the product. You will then receive a full refund of the order amount, including shipping costs.

Only the costs for returning the product from your address to the webshop are at your own expense. For the exact rates, please consult the website of your carrier.

If you exercise your right of withdrawal, the product must be returned to the merchant with all supplied accessories and, where reasonably possible, in its original condition and packaging.

To exercise this right, you may contact us at info@valenawear.com. We will then refund the amount due within thirty (30) days after your return has been registered, provided that the product has been received in good order.